This Privacy Policy explains how Accountasks Solutions LLC ("we," "us," or "our") collects, uses, discloses, and safeguards information when you use FusedCare. We act as a Business Associate to Covered Entities that use FusedCare to document resident care; Protected Health Information is handled under the terms of our Business Associate Agreement (BAA), which supplements this policy.
1. Information We Collect
We collect information you provide directly, such as account credentials, facility details, and care documentation (which may include PHI) entered by authorized staff. We also collect technical data such as IP address, device type, and access timestamps for security and audit purposes.
2. Protected Health Information (PHI)
PHI entered into FusedCare is processed solely to provide the service to the Covered Entity that owns it. We do not access, use, or disclose PHI except as permitted by the BAA or as required by law. PHI is segregated by Facility and protected by role-based access controls and audit logging.
3. How We Use Your Information
We use information to provide, maintain, and improve the service; to process transactions; to send administrative and support communications; to detect and prevent fraud and abuse; and to comply with legal obligations including HIPAA.
4. Data Security
We implement industry-standard safeguards including encryption in transit (TLS) and at rest, secure user authentication, role-based access control, session management, and comprehensive audit logging. Security controls are reviewed regularly and aligned with the HIPAA Security Rule.
5. Data Sharing & Sub-processors
We do not sell your personal information or PHI. We share data only with sub-processors who assist in operating the service (e.g., cloud hosting and email delivery), each bound by confidentiality and, where PHI is involved, BAA obligations. We may disclose information when required by law.
6. Data Retention
We retain account and operational data for as long as your account is active or as needed to provide services and comply with legal obligations. PHI is retained and destroyed per the BAA; upon termination, PHI is securely destroyed or returned as directed by the Covered Entity.
7. Breach Notification
In the event of a breach of unsecured PHI, we will follow the breach-notification procedures set out in the BAA and applicable law, including notifying the Covered Entity without unreasonable delay.
8. Your Rights
Where applicable, you may request access to, correction of, or deletion of your personal information. Requests involving PHI are handled in coordination with the Covered Entity that owns the data. Contact support@fusedcare.com to make a request.
9. Marketing Communications
We may send product updates and outreach to prospects who have opted in. Every marketing email includes a valid physical postal address and a one-click unsubscribe mechanism. We honor opt-out requests promptly and do not sell contact information for marketing.
10. Children's Information
FusedCare is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a minor has provided information, contact us so we can remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted with a revised effective date. Continued use after changes constitutes acceptance.
12. Contact
Privacy questions may be directed to Accountasks Solutions LLC at support@fusedcare.com.
Questions about this policy may be directed to Accountasks Solutions LLC at support@fusedcare.com. For SMS messaging terms, see our SMS Messaging Policy.