Staff Calling (Audio & Video)

How to make a call

1. Navigate to the Calls page (under Communication in the sidebar)
2. Search for the staff member you want to reach by name, email, or role
3. Click the Phone icon for an audio call or the Video icon for a video call
4. The recipient receives an incoming call alert with a ringtone on their device
5. When they accept, the call window opens with mute, camera toggle, minimize, and hang-up controls

Receiving a call

• Incoming calls appear as a popup alert in the bottom-right corner of your screen
• You'll hear a ringing tone and see the caller's name
• Click Accept to answer or Decline to reject
• Calls work on desktop, tablet, and mobile

Tips

• Keep your FusedCare tab open to receive incoming calls
• Video calls require camera and microphone permissions in your browser
• Calls are facility-scoped — you can only call staff within your facility
• All staff roles have access to the Calls page