Troubleshooting & Support

Common Issues

"Cannot access member records"

• Cause: Not assigned to home
• Fix: Contact Facility Director to assign you to the home

"MAR won't let me document"

• Cause: Outside 1-hour window or medication not scheduled
• Fix: Document in shift notes, notify supervisor, file late entry protocol

"System running slow"

• Cause: Internet connection or browser cache
• Fix: Refresh page, clear cache, try a different browser

Technical Support

Email: support@fusedcare.com
Hours: Monday–Friday, 8 AM – 6 PM MST

Before Contacting Support

1. ✅ Refresh the page
2. ✅ Try a different browser (Chrome recommended)
3. ✅ Check internet connection
4. ✅ Clear browser cache (Ctrl+Shift+Delete)
5. ✅ Note the exact error message

Training Resources

• Video Tutorials: Available in the Help section
• Quick Reference Guides: Downloadable PDFs per module
• Live Training: Monthly webinars (register via Facility Director)